Privacy Policy
Last Updated: 01/05/2025
At Micro In IT Solution & Advance Technologies Private Limited ("we", "our", or "us"), we are committed to protecting the privacy and confidentiality of the personal and business information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our B2B website (the "www.gdialx.com").
By using our Site or engaging with our services, you agree to the terms of this Privacy Policy.
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Information We Collect
We may collect the following types of information:
We collect and store only the information necessary to provide, improve, and maintain our services, including:
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Business Contact Information: Company name, contact person's name, email address, phone number, billing address, GSTIN, PAN (if applicable).
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Project Details: Specifications, business requirements, file uploads, and communications relevant to service execution.
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Financial Data: Invoicing and payment history (no credit/debit card information is stored directly by us).
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Technical Data: Browser type, IP address, device information, access times, and cookies for analytics.
Note: We do not knowingly collect personal data from individuals outside of professional or business engagement contexts.
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Business Information:
Company name
Business address
Contact details (email, phone number)
Tax information (e.g., GSTIN)
Payment and billing details
Other company-related data for the purpose of service delivery
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Personal Information (Business Contacts):
Name
Job title
Email address
Phone number
D We use collected data strictly for business purposes, including:
To onboard and manage clients
To process payments, generate invoices, and maintain financial records
To customize our services based on your business requirements
To improve the user experience on our website
To provide technical support and resolve issues
For legal, regulatory, and audit requirements
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Website Usage Data:
IP address
Browser type
Pages visited
Time spent on pages
Referral source
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Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance user experience and analyze site performance.
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How We Use Your Information
We use the collected information for the following purposes:
To provide and manage our IT solutions and services
To process transactions and billing
To respond to inquiries and provide customer support
To send important service updates and technical notices
To improve our website and services
To conduct internal analysis and market research
To comply with legal and regulatory obligations
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Sharing and Disclosure
We do not sell or rent your information. However, we may share your information with:
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Trusted third-party service providers who assist us in operating our business (e.g., hosting, email delivery, analytics)
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Regulatory or legal authorities if required by law or legal process
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Business partners in the context of service collaboration, with prior consent
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Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet-based site can be 100% secure, so we cannot guarantee absolute security.
We implement enterprise-level security practices including:
HTTPS encryption
Secure data centers
Restricted access to sensitive data
Regular data backups and monitoring
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Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
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Your Rights
Depending on applicable laws, you may have rights to:
Access and review your data
Request corrections or updates
Request deletion of your data
Object to or restrict certain data processing activities
To exercise these rights, please contact us at:
Phone: 9372165679
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Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. Your continued use of the Site after changes are made indicates your acceptance of the revised policy.
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Refund Policy
At Micro In IT Solution & Advance Technologies Private Limited, customer satisfaction is important to us. However, due to the nature of B2B software development, IT services, and digital solutions, we have the following refund policy:
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Eligibility for Refund
Refunds may be considered in the following cases:
Duplicate payment made due to technical error
Non-delivery of services (subject to written communication and proof)
Service not as described, subject to investigation
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Non-Refundable Services
Refunds are not applicable under the following circumstances:
Once the service has been delivered or project has commenced
For change of mind or incorrect ordering by the client
On downloadable or customized software solutions
If the delay or issue is caused by the client (e.g., delayed responses, missing inputs)
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Refund Request Process
To request a refund:
Email us at care@gdialx.com within 7 days of the service transaction
Provide transaction details and reason for refund
We will review your request within 7 working days and notify you of the outcome.
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Refund Timeline
Approved refunds will be processed within 7–14 business days and credited via the original method of payment.
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B2B Focus & Disclaimer
Professional Use Only: This website and services are intended exclusively for businesses and professional entities.
No Consumer Services: We do not offer services under consumer protection acts applicable to individual consumers.
Service Agreements: All client projects are governed by mutual service agreements or work orders which may override general terms in this document.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Micro In IT Solution & Advance Technologies Private Limited
Plot No. 24, VHB Colony, Shantinagar, Nagpur-440002
Phone 9372165679