Refund & Cancellation Policy
Last Updated: 01/05/2025
At Micro In IT Solution & Advance Technologies Private Limited, we strive to provide high-quality digital, IT, software, business listing, staffing, marketing, and B2B services through our platform www.gdialx.com. By purchasing or using our services, you agree to the following Refund and Cancellation Policy.
1. No Guaranteed Refund Policy
All payments made to the company are considered final and non-refundable unless otherwise approved in writing by the management of the company.
As our services involve digital products, software solutions, technical support, staffing services, promotional services, business listings, consultation, and customized development work, refunds cannot be guaranteed after work has started or services have been activated.
2. Non-Refundable Services
The following services are strictly non-refundable:
- Business listing fees and subscription charges
- Software development, website development, mobile app development, and customized digital services
- Marketing, branding, SEO, advertising, promotional, and staffing services
- Domain registration, hosting, server, API, third-party integrations, and license purchases
- Any service already delivered, processed, activated, initiated, or partially completed
- Offers, discounted plans, promotional campaigns, or special packages
3. Limited Refund Eligibility
Refund requests may only be considered under the following situations:
- Duplicate payment made due to technical error
- Payment deducted but service not activated due to verified technical failure from the company side
- Refund approved by management after internal investigation
The company reserves the full and final right to approve, reject, or partially approve any refund request.
4. Cancellation Policy
Clients may request cancellation before the commencement of the project or activation of services. Once the work has started, resources are allocated, or services are activated, cancellation requests may not be accepted.
Any approved cancellation may be subject to administrative charges, service charges, payment gateway charges, taxes, and work completion deductions.
5. Refund Request Process
To request a refund, customers must contact us within 7 days of the transaction date by email.
- Email: care@gdialx.com
- Provide payment proof, invoice details, transaction ID, and reason for the request
Incomplete requests or requests submitted after the allowed period may be rejected automatically.
6. Refund Processing Timeline
If approved, refunds shall be processed within 7–21 business days through the original payment method only.
The company shall not be responsible for delays caused by banks, payment gateways, UPI providers, or financial institutions.
7. Chargebacks & Disputes
Customers agree not to initiate unjustified chargebacks or payment disputes without first contacting the company for resolution.
The company reserves the right to suspend services, terminate accounts, and take legal action in case of fraudulent disputes or chargebacks.
8. Final Decision Authority
All refund and cancellation decisions shall be made solely by Micro In IT Solution & Advance Technologies Private Limited, and the company’s decision shall be final and binding.
9. Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Micro In IT Solution & Advance Technologies Private Limited
Plot No. 24, VHB Colony, Shantinagar, Nagpur - 440002
Email: care@gdialx.com
Phone: 9372165679
Website: www.gdialx.com